QuickDocket
Last updated: 01/09/2026
These Terms of Service (“Terms”) govern access to and use of the Quick Docket software platform (the “Service”) provided by Quick Docket (“Quick Docket”, “we”, “us”, “our”). These Terms form a binding agreement between Quick Docket and the business entity that registers for an account (“Customer”, “you”). By creating an account, accessing, or using the Service, you confirm that you have authority to bind that business entity to these Terms.
The Service is offered strictly on a business-to-business basis and is not intended for consumers. Nothing in these Terms is intended to create rights enforceable by an individual consumer.
Quick Docket provides an internal administrative software tool for business use, as further described on our website or in the applicable Order (the “Service”). We may update, improve, or change features of the Service from time to time. We will use reasonable efforts to keep the Service available, but we do not guarantee that it will be uninterrupted, error-free, or available at all times.
Customer must provide accurate and complete information when registering for the Service and must keep this information up to date. Customer is responsible for maintaining the confidentiality of Account credentials and for all activity that occurs under its Account. The individual registering the Account confirms that they are at least 18 years old and have authority to bind Customer to these Terms.
5.1 Fees are as set out on our pricing page or in the applicable Order, and may be paid on either a Monthly Subscription or an Annual Subscription basis. The Annual Subscription is offered at a discounted rate relative to the Monthly Subscription.
5.2 All payments are processed by our third-party payment processor, Stripe. By providing payment details, Customer authorises us (via Stripe) to charge the applicable fees to the payment method on file.
5.3 Subscriptions automatically renew at the end of each Subscription Term for a further, equivalent Subscription Term at the then-current fees, unless cancelled in accordance with Section 6 before the renewal date.
5.4 We may change our fees for future Subscription Terms. We will give Customer at least 30 days' notice of any fee change before it takes effect on renewal.
5.5 All fees are exclusive of VAT and other applicable taxes, which will be added where legally required.
5.6 If a payment fails, we may suspend access to the Service if the failure is not resolved within a reasonable period following notice to Customer.
Customer may cancel auto-renewal of its subscription at any time, via Account settings or by written notice to us. Cancellation takes effect at the end of the then-current Subscription Term, and Customer retains access to the Service until that date. Cancellation does not, by itself, entitle Customer to a refund of fees already paid, except as set out in Section 7.
Fees are otherwise non-refundable, except as follows:
7.1 Renewal grace period. If a subscription automatically renews and Customer did not make material use of the Service during the grace period following that renewal, Customer may request a full refund of that renewal charge within:
We will determine “material use” reasonably and in good faith by reference to Account activity during the grace period.
7.2 Non-provision of the Service. If we permanently discontinue the Service, or terminate this agreement for a reason other than Customer's breach, during a Subscription Term that Customer has already paid for, we will refund a pro-rata amount for the unused portion of that Subscription Term, calculated on a daily basis. For example, if Customer has paid for an Annual Subscription and we discontinue the Service after 3 months, Customer will receive a refund equivalent to the remaining 9 months of that Subscription Term.
7.3 No other refunds. Except as set out in this Section 7, no refunds will be given, including where Customer simply changes its mind, reduces its usage of the Service, or has its Account terminated for breach of these Terms.
8.1 Ownership. Customer retains all right, title, and interest in and to Customer Data. Nothing in these Terms transfers ownership of Customer Data to Quick Docket.
8.2 Controller and processor roles. To the extent Customer Data includes personal data, Customer is the data controller and Quick Docket is the data processor, processing that personal data only on Customer's documented instructions and as further described in our Data Processing Agreement, which forms part of these Terms.
8.3 Hosting and sub-processors. Customer Data is hosted with Hetzner Online GmbH, on servers located in Germany. Encrypted backups of Customer Data are additionally stored using Amazon Web Services (Amazon S3), in the AWS Ireland (EU) region. We will notify Customer of any change in primary hosting location, and of the appointment of any new sub-processor with access to Customer Data, as further described in our Data Processing Agreement.
8.4 Security. We maintain reasonable technical and organisational measures, including regular backups, designed to protect Customer Data against unauthorised access, loss, or damage. No system can be guaranteed to be completely secure, and we cannot promise that Customer Data will never be lost, corrupted, or accessed without authorisation.
8.5 Data loss. If Customer Data is lost or corrupted due to our acts or omissions, our sole obligation is to use reasonable efforts to restore the affected data from the most recent available backup. Our liability in connection with any loss or corruption of Customer Data is, in all cases, subject to the limitation of liability in Section 13.
8.6 Data export on request. Customer may request a full export of its Customer Data at any time, in a commonly used, machine-readable format. We will aim to fulfil such requests within a reasonable time. To ensure fair use of this service, we will fulfil one such request, free of charge, in any rolling 30-day period; further requests within that period may be subject to a reasonable additional charge or a later delivery date.
8.7 Data export on cancellation or expiry. Following expiry or cancellation of Customer's subscription, we will make Customer Data available for export for a period of 30 days, after which it will be deleted from our live systems. Due to the nature of our backup and caching infrastructure, residual copies of Customer Data may persist for up to a further 90 days following cancellation or expiry, from which individual Customer Data cannot readily be isolated or deleted ahead of routine rotation. Such residual copies will not be actively accessed or used, and will be permanently deleted or overwritten in the ordinary course of our backup and cache rotation cycles.
8.8 Data export on termination for breach. If we terminate this agreement for Customer's breach of these Terms, we will still make Customer Data available for export, for a period of 14 days following termination, after which it will be deleted in accordance with Section 8.7.
8.9 Deletion. Following the applicable export period referred to above, we will delete or anonymise Customer Data from our live systems, except to the extent we are required to retain it by law. Any residual copies retained in backups or caches will be deleted in accordance with Section 8.7.
The Service, including all software, design, trademarks, and underlying technology, is owned by Quick Docket or our licensors. Subject to these Terms, we grant Customer a limited, non-exclusive, non-transferable licence to access and use the Service during the applicable Subscription Term, solely for Customer's internal business purposes. Customer receives no ownership interest in the Service.
Customer shall not, and shall ensure that its Authorized Users do not:
We may investigate suspected violations of this Section and take action as set out in Section 11.
11.1 Termination for convenience. Customer may cancel its subscription at any time in accordance with Section 6.
11.2 Termination for breach. We may suspend or terminate Customer's access to the Service, with immediate effect and without refund (other than as set out in Section 7.2), if Customer materially breaches these Terms — including any breach of Section 10 — and, where the breach is capable of remedy, fails to remedy it within 14 days of being notified.
11.3 Immediate suspension. We may suspend Customer's access immediately and without prior notice where we reasonably believe this is necessary to prevent harm to Quick Docket, our staff, other customers, or the Service, including in cases of abuse of our staff, security threats, or suspected fraud.
11.4 Effect of termination. On termination or expiry of this agreement, Customer's right to access the Service ends immediately. Sections 8 (in respect of data export), 9, 12, 13, 14, and 17 to 19 survive termination or expiry.
Except as expressly stated in these Terms, the Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free.
13.1 Nothing in these Terms limits or excludes either party's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
13.2 Subject to clause 13.1, our total aggregate liability arising out of or in connection with these Terms, whether in contract, tort (including negligence), or otherwise, shall not exceed the total fees paid by Customer to us in the 12 months immediately preceding the event giving rise to the claim.
13.3 Subject to clause 13.1, we shall not be liable for any indirect or consequential loss, or for loss of profits, revenue, business opportunity, or goodwill, whether or not such losses were foreseeable.
13.4 Our liability for loss or corruption of Customer Data is addressed in Section 8.5 and is, in all cases, subject to the cap in clause 13.2.
Each party shall keep confidential the other party's non-public business, technical, and financial information disclosed in connection with these Terms, and shall use it only for the purposes of this agreement, except where disclosure is required by law or regulation.
Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of God, war, industrial action, internet or utility failures, or failures of third-party hosting or payment providers.
We may update these Terms from time to time to reflect changes to the Service, our business, or applicable law. We will give Customer at least 14 days' notice of any material change, by email or in-app notice, before it takes effect. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. If Customer does not agree to a material change, Customer may cancel its subscription under Section 6 before the change takes effect.
Customer may not assign or transfer this agreement, in whole or in part, without our prior written consent. We may assign this agreement in connection with a merger, acquisition, reorganisation, or sale of assets, provided the assignee agrees to be bound by these Terms.
18.1 Entire agreement. These Terms, together with any Order and our Data Processing Agreement, constitute the entire agreement between the parties regarding the Service and supersede any prior agreements or understandings on that subject.
18.2 Severability. If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.
18.3 No waiver. A failure to enforce any provision of these Terms is not a waiver of the right to do so later.
18.4 Notices. Notices under these Terms should be sent to the contact details in Section 20, or to the email address associated with Customer's Account.
18.5 Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, or agency relationship between the parties.
These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of Northern Ireland. The courts of Northern Ireland shall have exclusive jurisdiction to settle any such dispute or claim.